Return and Refund
SALE, Promotion, and CUSTOM MADE items are non-returnable and non-refundable. However, any other purchases can be returned and refunded within 30 days of the original purchase date.
The buyer is responsible for the cost of return shipping. If the item is returned in a condition different from its original state, any reduction in its value is the buyer's responsibility.
What happens if my order arrived damaged?
In the event that your order arrives damaged, kindly send us a message and include the following images: a photograph of the contents inside the packaging, a picture of the external packaging, and images of ALL items from the shipment, UNROLLED to ensure clear visibility. Please be aware that without ALL of these photos, we won't be able to initiate the damage claim process. We appreciate your cooperation and understanding.